See your customer journey clearly and fix what's broken.
We map the full experience from first touch to renewal, identify the friction, and redesign the moments that matter most.
Sound familiar?
The problems with getting customer journey mapping done
Most teams hit the same walls. Here's what gets in the way — and how Assist removes it.
✕Getting great customer journey mapping is expensive — a dedicated team or agency can run thousands every month, whether you use them fully or not.
With Assist: With Assist, you get customer journey mapping as part of one flat monthly rate. Use it as much or as little as you need and never pay a separate invoice.
✕Outside help goes quiet, misses deadlines, and leaves you managing everything yourself.
With Assist: Assist is your dedicated, always-on team. Make one request and it's handled end-to-end — no chasing, no managing.
✕You need customer journey mapping sometimes, not full-time — but you're forced to pay full-time prices to get it.
With Assist: Tap into customer journey mapping exactly when it comes up, along with every other service Assist offers, all under one subscription.
✕Coordinating different providers for different needs wastes hours and creates chaos.
With Assist: One team handles customer journey mapping and everything else, so you have a single point of contact and one predictable bill.
You can't improve what nobody has drawn
Most teams optimize their journey one channel at a time. Mapping it end-to-end shows where the real leaks are — and what to fix first.
Exactly what you get
A complete program — strategy through execution and reporting.
Journey mapping
Visual maps of every meaningful step from awareness through advocacy.
Voice of customer
Interviews and survey data layered onto the journey.
Moments of truth
Identify the points that disproportionately drive love or churn.
Friction audit
Where the experience drops the ball — across product, marketing, and support.
Fix prioritization
A ranked list of changes by impact and effort.
Implementation support
Your support team helps roll out the highest-impact changes.
Why teams choose Assist
Everything handled in-house by one dedicated team — without the cost, risk, or headaches of hiring.
One dedicated team
Customer journey mapping delivered entirely in-house by Assist — no hiring, no managing, no risk.
One predictable flat rate
No per-project fees, no surprise invoices, no scope creep — you always know exactly what you'll pay.
Fast, reliable turnarounds
Make a request and it moves — handled by a team that already knows your brand.
Everything under one roof
Customer journey mapping plus every other service you might need, delivered by one team through a single point of contact.
What you save with Assist
The real cost of customer journey mapping isn't just money — it's time and focus. Here's what the All-Access Plan gives back.
than building an in-house team or retaining an agency for customer journey mapping
saved by delegating to one team instead of managing vendors or doing it yourself
from idea to done — Assist handles customer journey mapping and everything else
How it works
One request, and the rest is handled — for this and everything else.
- 01
Tell us what you need
Send a request in plain English — no briefs, scoping calls, or statements of work required.
- 02
We plan it out
Your Assist team maps out a clear plan and timeline and gets straight to work — all handled for you.
- 03
We handle it
Our in-house team produces the work and keeps you in the loop, with revisions included.
- 04
Request the next thing
One done, start the next — across this service and everything else the plan covers.
Customer journey mapping is built into the All-Access Plan
Instead of paying separately for customer journey mapping, the All-Access Plan gives you this and every other service Assist offers for one flat monthly rate. Use it as much or as little as you need — everything is simply there the moment it comes up, and you never pay for services you don't use. It's the simplest, most cost-effective way to get customer journey mapping handled by one dedicated team, with a single point of contact and nothing to manage.
- Customer journey mapping whenever you need it — no per-project fees
- Plus web, social, creative, marketing, strategy & more
- Unlimited requests, with revisions included
- One flat rate — cancel, pause, or scale anytime
Choose how you'd like to pay — prepay and save
All-Access Plan
Everything Assist offers, available whenever you need it.
Billed $995 monthly. Prepay above to lock in a lower rate.
- Access to everything Assist offers — use what you need
- Unlimited requests
- Social media, websites & creative — on demand
- Marketing, strategy & consulting whenever it comes up
- One flat rate — never pay for what you don't use
- Cancel anytime
Custom
Dedicated capacity, shaped around you.
Have heavy or time-sensitive workloads? We'll dedicate additional resources to your account.
- Dedicated capacity for higher throughput
- Faster turnaround at scale
- Dedicated account management
- Tailored scope built around your goals
- Priority support
Frequently asked questions
Is customer journey mapping included in the All-Access Plan?+
Yes. Customer journey mapping is fully covered by the All-Access Plan — along with every other service Assist offers — for one flat monthly rate. You only ever use what you need, so you're never paying for services you don't touch.
How quickly can we get started with customer journey mapping?+
Most engagements kick off within a few business days. Once we understand your goals, we'll share a clear plan and timeline before any work begins.
How do revisions and feedback work?+
Revisions are included. Just share your feedback with Assist and we'll turn it around quickly — no back-and-forth and no extra invoices.
Is there a long-term contract?+
No long-term contracts. The plan is month-to-month by default, so you can scale up, scale down, or pause as your needs change. Prepay terms simply lock in a lower rate.
Who will I be working with?+
You work directly with Assist as your single point of contact. Every service is handled in-house by our team — you tell us what you need, and we take care of the rest.
Will we own the work and accounts?+
Yes. You retain full ownership of all deliverables, files, and any platforms or accounts we work in on your behalf.