Responsive customer support that keeps customers happy.
Email, chat, and helpdesk support from trained agents who learn your product, your tone, and your edge cases — coverage when you need it most.
What's included
- Email & chat support
- Helpdesk setup & macros
- Trained on your product
- Flexible coverage hours
Support is part of your product
Great customer support is one of the strongest drivers of retention, referrals, and reviews. It's also one of the easiest places to lose customers when it slips.
What's included
A complete program — strategy through execution and reporting.
Onboarding & training
Agents learn your product, voice, common issues, and escalation paths.
Email support
Helpdesk-based email support with your brand voice and SLAs.
Chat support
Live chat coverage on your site and in-app.
Macros & playbooks
Documented responses and playbooks so quality stays consistent.
Helpdesk setup
Zendesk, Intercom, Help Scout, or Front — set up properly.
Reporting
Volume, response times, CSAT, and trends reported regularly.
How it works
A clear path from kickoff to ongoing results.
- 01
Discovery
We learn your goals, audience, brand, and constraints.
- 02
Plan & setup
A tailored plan with clear deliverables, timelines, and ownership.
- 03
Execution
Assist produces the work internally, with you in the loop.
- 04
Iterate & scale
Ongoing improvements based on feedback and results.
Ready when you are.
Tell us what you need and Assist will take it from there — one conversation, and the rest is handled.
- Senior-level strategy and execution
- Quick turnarounds and easy revisions
- Month-to-month flexibility
- One partner that handles everything
Frequently asked questions
How quickly can we get started with customer support?+
Most engagements kick off within a few business days. Once we understand your goals, we'll share a clear plan and timeline before any work begins.
How do revisions and feedback work?+
Revisions are included as part of every engagement. Just share your feedback with Assist and we'll turn it around quickly — no back-and-forth on your end.
Is there a long-term contract?+
No long-term contracts. Engagements are month-to-month so you can scale up, scale down, or pause as your needs change.
Who will I be working with?+
You work directly with Assist. You describe what you need, and we take care of everything behind the scenes — so you get expert work without managing anyone.
Will we own the work and accounts?+
Yes. You retain full ownership of all deliverables, files, and any platforms or accounts we work in on your behalf.